STORE POLICY

CUSTOMER CARE

It is our intention to provide our customers with the very best of service, support, and advice. Below is a summary of our commitments to our customers, which will be kept under regular review in light of experience and feedback.

We will endeavour at all times to provide you with:

A user-friendly and supportive purchasing process
Access to a range of products that will enhance your home
An assurance of quality in respect of our products
An assurance that our business is conducted in a professional manner
Fair and competitive prices for all of our products.

It is our policy that all enquiries will be responded to in a clear and friendly manner - with no undue delay and within three working days. Please include the area of your concern in the subject, for example a purchase enquiry or returns.

PRIVACY POLICY

All personal information collected by Cottonwood Candles is protected by the Privacy Act 1988 (the Privacy Act). Generally Cottonwood Candles collects personal information for the purposes of properly and efficiently carrying out orders and communicating with customers. Cottonwood Candles only uses personal information for the purpose(s) for which it was given and for directly related purposes (unless otherwise required by or authorised by law) or as consented to by the individual concerned.

WHOLESALE INQUIRIES

Our business intention is to supply a limited number of selected high-end boutiques that stock complementary upmarket brands. If your store fits within this approach, and you are interested in a wholesale arrangement with Cottonwood Candles, we’d love to hear from you!

Please email admin@cottonwoodcandles.com.au or fill in our enquiry form via the Contact page.

PAYMENT METHODS

Credit / Debit Cards
Paypal

Direct Deposit

Offline Payments

Payment Methods